GET THE MOST OUT OF YOUR SEAFARER HEALTH SERVICE
On this page you can find all the important information about your membership to ensure that your crew are prepared to efficiently handle medical situations.
Our introductory video below gives you an overview about how our services work. The specific forms and information, mentioned in the video, can be found below. You can also access our free range of first aid resources and health posters on this page.
IN MEDICAL SITUATIONS, EMAIL: medsea@internationalsos.com | CALL: +65 63 501 930 | BACKUP: +65 69 373 123
GET STARTED WITH THESE 3 STEPS
1. KNOW HOW & WHEN TO CONTACT US
Always contact from the onset of symptoms, 24/7/365.
Our research shows that the sooner you call us, the more likely crew are to avoid further discomfort or detours if the situation worsens.
Download and distribute our poster which includes the email and phone number your vessels need in order to contact us.
2. HAVE THE CORRECT DOCUMENTATION READY
Every time you contact us, we always require:
- New Case form [click to download]
- Digital photographs of the injury.
- Your up-to-date medical kit inventory - allowing us to more easily provide medication recommendations
- If seafarer consents to MedSea updating their company about their medical situation, a signed ROMIF consent form is required. [click to download example]
Having these ready as soon as you call will help us to expedite your case
3. MAKE A TEST CALL
- Purpose: to check the lines of communication
- Call: +65 63 501 930 | OR Backup number: +65 69 373 123
- State 'my name is [Name], I am calling from [Vessel name], this is a test'.
You can do this at any time and we encourage your vessels to get into the habit of using our service whenever they need, wherever they are.
SERVICES YOU HAVE ACCESS TO
TELEMEDICAL ADVICE
- Unlimited 24/7 telemedical advice & support
- Medical and emotional support
- Emergency and routine medical cases
MEDICAL CASE MANAGEMENT
- Coordination of the case from sea to shore, if further evaluation is required
- Cost containment is always a priority
- Evacuation & repatriation can be organised when required
EMOTIONAL SUPPORT
- Structured counselling in 60+ languages
- Accessed via the same MedSea number (+65 63 501 930)
- Download the poster below:
For any additional information on emotional support reach out to your Account Manager
GENERAL FIRST AID RESOURCES
The Zip files below contain posters, presentations and information about first aid best practices. Click the buttons to download
FIRST AID & RESUSCITATION
A handy toolkit containing the basics on CPR and resuscitation
INJURIES AND ALLERGIES
Helpful information on bleeding, allergies and sprains
SEIZURES AND COLLAPSE
Useful information about what to do if you find someone unconscious or having a seizure
COMMON AILMENTS
A handy toolkit containing the basics on common ailments like vomiting, diarrhoea, rashes and fever
HEALTH TIPS, POSTERS & INFORMATION
Approved by our medical directors, you can find a library of downloadable health posters and information, to send out to your vessels and display on crew noticeboards.
If you have any questions about the services available to you, contact your Account Manager.
