It is important to ensure the details of your travel risk management programme with us are correct and those responsible for the health, safety and wellbeing of your travelling staff and assignees are properly prepared and ready respond to all incidents.
Troubleshoot Technical Issues
The Client Support Platform allows you to search for articles to self-resolve the most common enquiries, such as account and log in details, travel support, error messages, and more. If an answer cannot be found, there is an option to submit a 'Further Help’ request.
Download your Manager Programme Guide
Update your data, systems and access.  This guide will assist to  ensure all your systems are up and running, the appropriate people have access to your digital tools, your programme managers are trained and we have the correct information.
2023 Manager, Traveller & Assignee Training Calendar
Sign up yourself and your travellers for one of our live and interactive training sessions.  We focus on prevention and how to mitigate things going wrong whist abroad or on assignment.  Our calendar now has sessions until the end of 2022.
Update your data, systems and access
Contact us to update your program data
Essential Information for Authorised Persons
Identifying an Authorised Person
Identifying an Authorised Person - video
Manager resources and training
MANAGER TRAINING:  On demand recording.  Can't find a live session that suits you, view our latest recorded session
MANAGER TRAINING:  Live training calendar.  Covering your tools and resources to manage your traveller programme.  Sign up today!
COVID TRIP PLANNER:  Helping to plan travel and avoid trip delays unnecessary quarantine time and other disruptions
DIGITAL SERVICES TRAINING:  On demand library covering ManagerView, Tracker, TravelReady, Site Monitor and Digital Learning
DIRECT BILLING AGREEMENT:  Setting up a streamlined payment process with International SOS and your insurer
TRAVEL DATA FEEDS: Allows International SOS to send pertinent information to your travellers before departure and alert them in emergencies
COURSE CATALOGUE: Download our current Digital Learning Portfolio(DLP) course catalogue and see what courses are on offer to help
ON DEMAND TRAINING:  International SOS Digital Learning Portfolio(DLP) Training Portal
NEW FEATURE:  Research and locate verified healthcare providers within the International SOS trusted network of healthcare providers - all via the Assistance App.
NEW FEATURE: TravelAdvisor expands the ways in which travellers access expert medical, security, & travel advice from International SOS.  
Showcase sheet
Showcase sheet
Train and educate your travellers & assignees
TRAVELLER & ASSIGNEE TRAINING:  Share our on demand recording, or sign up for one of our upcoming live sessions.  Alternatively run your own session
HOW TO USE YOUR INTERNATIONAL SOS PROGRAM: Digital employee guide, a great resource to share with your travellers and assignees
ASSISTANCE APP:  If there is one resource you want in the palm of your travellers & assignees, this is it!  It supports pre travel preparation, whilst away and in an emergency
SUBSCRIPTION PROGRAMME FLYER:  Why call International SOS?  Get the most out of your programme, let your staff know all the reasons they can call us 24/7 for help
VIDEO:  Your subscription gives you access to 24/7 worldwide health, security, travel and emergency assistance in your daily life as well as in emergency situations.
EMAIL TEMPLATE: Prepare your travellers with the Assistance App, share this email with your travellers and assignees
PRE-TRIP PLANNING AND COMPLIANCE:  Our pre-trip planning and compliance services help you prepare your people for travel
ASSISTANCE APP POSTER:  with space for you to customise with Subscription ID# and company logo
Useful resources:  Thought leadership/ insight/ benchmarking/ checklists 
ISO 31030 Travel Risk Management Guide
Video: Understanding the new ISO 31030 standard
ISO 31030 Travel Risk Management Checklist

For any further questions or information, check out the client support platform, or speak to your International SOS account manager.

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