Subscriber Assistance
+33 (0)155 633 155 (Paris)
+49 (0)6102 3588 100 (Frankfurt)
24/7 INCIDENT ESCALATION VIA A UNIFIED GATEWAY
Maintaining 24/7 global incident reporting can prove challenging not only for mid-sized companies but also for larger, highly decentralised organisations. Simultaneously, the inability to respond promptly to a major incident carries substantial risks, including potential damage to reputation and adverse media coverage.
- How does you company organise incident escalation, covering events like assaults, workplace accidents, and data breaches?
- What protocols do you follow for managing incidents during nighttime or weekends?
- How do you ensure timely incident updates reach your management teams and key decision makers? Additionally, how do you keep employees and their families informed?
Leveraging our global Assistance Centres, our specialists provide 24/7 support for reporting incidents that affect not only your personnel but also your valuable tangible and intangible assets. Each employee can efficiently notify the dedicated International SOS team through a unified gateway, ensuring a structured and timely response.
HOW DOES IT WORK?
A dedicated Incident Reporting team on behalf of your organisation:
Records all necessary information you need to make informed decisions.
Notifies designated person(s) according to a customised protocol in line with your emergency structure.
If necessary, activates the International SOS Assistance Center for any health and/or safety incident within the scope of your subscription.
What types of incidents?
Our teams are trained to handle reports of any incidents, both in Switzerland and internationally, related to health and/ or security. These may include industrial accidents, acts of malice, fraud, natural disasters, cyber attacks, acts of terrorism, or any threat to your organisation's reputation, and more.
Do you want to learn more?
KEY BENEFITS FOR YOUR ORGANISATION
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