WELCOME TO YOUR
HEALTH, EMOTIONAL WELLBEING AND SECURITY
ASSISTANCE PROGRAM
Your programme gives you access to 24/7 worldwide health, security, mental wellbeing and emergency assistance. Get the support you need when preparing for your trip, whist travelling and in emergency situations whilst away. You can access our services digitally through the app or portal and if you have any further questions call any of our Assistance Centres.
HOW TO ACCESS OUR SERVICES?
OUR ASSISTANCE APP IS ALL YOU NEED
Our Assistance App connects you with our teams of multilingual doctors, nurses, security and logistics experts.
The app provides pre travel advice, and a simple click to call option to contact us for medical care whilst abroad or in an emergency. Advice over the phone from our team is free for subscribers.
When registering to avoid technical issues be sure to use your university email address or the same email as your booking. Need technical support, contact our client support team here: https://clientsupport.internationalsos.com/s/
1 DOWNLOAD
the free Assistance App to contact us and help you make more informed decisions based on our online health and security reports and country risk guides.
2 ACTIVATE ALERTS
and sign up for health and security information.
You can do it within the Assistance App, by activating Alerts and Location Services.
3 24/7 LIVE SUPPORT
no matter what the issue, we can connect you with the medical or security professional you need to keep your workforce healthy, safe, and productive.
DO YOU NEED COVID TRAVEL INFORMATION?
ACCESS OUR COVID TRIP PLANNER
To assist you in avoiding trip delays, unnecessary quarantine time, and other disturbances, be sure to use our COVID Trip Planner.
Available in the app and portal COVID Trip Planner lets you understand travel restrictions and requirements for specific trips based on your passport, vaccination status, as well as travel and entry/ exit rules by destination rules and other COVID-related considerations.
REGISTER YOUR TRAVEL IN MYTRIPS
GO TO THE PORTAL TO LOG YOUR TRIP
MyTrips is a great way to register and manage all upcoming travel, whether it be a flight, car rental booking or hotel stay.
Once your trip is added, you will be able to view the logistical details of your trip, see the impact of COVID-19 and understand any travel restrictions. There is also information about our Assistance Centres and emergency details as well as information on the medical, security and travel risks for your destination.
Lastly, registering your travel allows you to be alerted in the event of a medical or security incident in your location.
WHEN TO CALL US?
HELPING TO PROTECT YOU IS OUR PRIORITY
What routine services are available?
• Speak to our health and security experts for information and advice;
• Call before you change location for free advice on how to stay safe and healthy while away from home;
• Find a local nurse, internationally-trained doctor, mental health professional, or security specialist wherever you are;
• Arrange a TeleConsultation;
• Advice on loss of travel documents.
• Assistance paying your medical fees.
What emergency services are available?
• Arranging medical transportation, hospitalisation and care;
• Monitoring your condition and provide advice along the way;
• Evacuating you when necessary;
• Contacting your family and colleagues as appropriate, so they know you are in good hands.
STORIES FROM OUR ASSISTANCE CENTRES
¹Please note that the information contained in the recordings, videos and presentations is strictly confidential and is intended for International SOS users only. The unauthorised use, disclosure, copying, alteration, or distribution of this document is strictly prohibited and may be unlawful.
WORLDWIDE REACH. HUMAN TOUCH