COMCOVER'S INTERNATIONAL SOS TRAVEL RISK MANAGEMENT
RESOURCE PORTAL
This portal provides travellers and managers country specific medical & security information, advice, alerts and COVID-19 travel restrictions. Travellers can download/print a Comcover digital membership card.
This is an essential tool for preparing, informing and keeping your people safe. App benefits include: mobile access to country specific (medical & security) risk information; up to date COVID-19 travel restrictions; call the closest assistance centre (24/7); tailored checklists based on itinerary; push notification alerts; share location (check-in) when travelling to high-risk destinations; and seamless integration with Tracker.
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Tracker automatically delivers pre-departure information to travellers based on QBT booking data and allows managers to find and communicate with them in emergencies. Automated reports and online dashboards keep managers informed and travellers safe.
The Return to Travel Pack includes a review of all available OMTA digital tools, configuration options, training resources and Assistance Centre FAQs
Tracker provides a better experience for travellers as they do not need to sign into the Members Portal to review destination travel risks and sign up for alerts. Travellers receive the same information via email and receive alerts for the duration of their trip. Tracker also integrates with the Assistance App by creating destination specific check-lists. Travel risk automation ensures all travellers are better prepared with no additional input from managers.
Tracker is free for all Comcover Members but is not enabled by default. Learn more or contact your International SOS Account Manager.
The Client Support Platform allows you to search for articles to self-resolve the most common enquiries, such as account and log in details, travel support, error messages and more. If an answer cannot be found, there is an option to submit a 'Further Help’ request from within the platform, which will be directed to our Digital and Client Support teams.
MANAGER TRAINING
TRAINING VIDEOS
Overview of Members Portal & Assistance App
Live Demo of Tracker for Comcover Members
Overview of Tracker for Comcover Members
How Tracker Works in an Emergency
TRACKER TRAINING RESOURCES
Tracker How To Videos
Comcover Tracker User Guide
Manager Checklist: Configuring Auto Crisis Communications
TRAVELLER TRAINING (AGENCIES WITH TRACKER)
International SOS - User Guide
Assistance App Download Instructions
Expatriate Checklist: Assistance App
App Promotion Poster
Feature Sheet: Medical and Security Alerts
Pre-Trip Advisory Poster
*Any agencies that have overseas expatriates with dependants or contractors should reach out to Comcover’s International SOS Account Manager for a customised User Guide and App which include the Fund Member’s unique digital services program number.
TRAVELLER TRAINING (AGENCIES WITHOUT TRACKER)
International SOS - User Guide
Assistance App Download Instructions
App Promotion Poster
Traveller Checklist
ADDITIONAL RESOURCES
2023 RISK OUTLOOK RESOURCES
2023 Risk Outlook Report
Risk Outlook 2023 Webinar - APAC Edition
Risk Outlook Deep Dive Webinar Series 2023 - 5 Predictions
Risk Outlook Map
NEW ISO 31030 STANDARD & ITS IMPACT ON TRAVEL RISK MITIGATION
ISO 31030 Travel Risk Management Guide
Video: Understanding the New ISO 31030 standard
Purchase Standard
ISO 31030 Travel Risk Management Guide
CHECKLISTS & RESOURCES
International SOS Best Practices Checklist For Managers
Selecting Safe Food and Water
Comcover Expatriate Information Sheet
Resilience in Conflict Report 2022
Assistance App QR Code
International SOS Assistance Centre Wheel
On Demand Webinars
International SOS Podcast
For any further questions or information, check out the client support platform, speak to your International SOS account manager or contact us: apacinfo@internationalsos.com
© 2021 International SOS
