April 2021
The reimagined International SOS Assistance App Version 7 features a sleek, modern design and enhanced navigation capability. The smoother, experience will makes it easier to plan for your travel, see relevant alerts, and connect with an Assistance Center when needed, anytime, anywhere.
This User Guide provides all the information you need to get the most out of the App. For additional questions, please contact onlinehelp@internationalsos.com.
Get the App
You can download the App from the Apple App Store or the Google Play Store.
Getting Started
Creating a Federated Account
Creating an account with your organisation email address and password takes minutes. If your organisation is Federated, watch this video to learn how to create an account.
Non-Federated Account Creation
Use your email address to create an account in minutes.
Federated Account Log On
Use your organisation email address and password to log in.
Non-Federated Account Log On
Use your email address and password to log in.
Returning Users
Confirm Your Profile Information
Already have an account? If you've previously created an account, getting started with Assistance App 7.0 is easy. To get all of the benefits of the App, we have to confirm your profile details upon your first log in.
This process takes less than five minutes, and only needs to be completed once.
Prepare for Your Next Trip and Avoid Delays When Travelling
Vaccination and Visa Requirements
Learn what you should know and how to prepare so you can reach your destination and avoid delays when travelling.
COVID-19 Restrictions and Impact
Access tools to help you understand and prepare for the impact of COVID-19 on your next trip.
Explore With Confidence
Planning to go somewhere new? The assistance app gives you everything you need to understand the culture, best practices, and availability of services all over the world.
My Trips
Manage all of your upcoming trip logistics in one place.
Checklists
Our medical and security professionals have created pre-travel checklists to help you prepare for your next trip.
While Travelling, Stay Aware of Situations that May Affect Your Health, Safety or Travel
Location-Based Push Alerts
Stay safe in an emergency with location-based alerts. When a medical or security alert is issued for your current location, the App will let you know first via a push notification.
Get the Help You Need in the Case of a Logistical, Medical or Security Situation
Call or Chat
Have a problem or need advice? Get the help you need 24 hours a day, 7 days a week.
Check In
Want to let your organisation know where you are? Use the app to share your current location with your organisation.
Auto Emergency Check-In
In cases of a serious security incident, use Auto Emergency Check-In to ensure your organisation knows your exact whereabouts.
© 2021 International SOS