By: The International SOS Product Team, June 2021

We are pleased to announce the release of the International SOS Assistance App 7.0, a completely new App designed to provide personalised trip-preparation and travel advice, real-time updates and incident alerts, and 24/7 assistance from a real person when needed, anywhere around the globe.
Save Time and Plan Your
Travel Like a Pro

Use the app to research locations and understand active and potential medical and security risks throughout the world.

Get Real Time Alerts
While Traveling

Get real time alerts and access to up-to-date travel restriction information and the impact of COVID-19.

Get Assistance
On Demand

Use the Assistance App to call or chat* with an assistance center 24/7, from any location throughout the world, with one touch.

What's New and Updated In Assistance App 7.0?

Assistance App 7.0 empowers your people with best in class tools to prepare for their trips, maintain situational awareness when traveling, and quickly get assistance from a live agent when they need it. Key Improvements Include:

  • Modern design and a simplified user experience; an easy to use App based on human-focused design
  • A more seamless login experience; users can now log in with their company email address
  • Personalised Pre-Trip Checklists based on a traveller's upcoming trips to help them prepare before they leave home
  • Custom medical and security information and advice developed by world-renowned medical and security experts
  • Up-to-date COVID-19 travel information: avoid risks and trip disturbances with the latest on COVID included inbound and outbound travel restrictions
  • Features tailored for domestic travel (Auto Emergency Check-In*, Location-based Alerts, Travel Restrictions)
  • Performance enhancements and more flexible technology stack that allows for higher availability and quicker innovation

Take a Look at App 7.0

See what's new with this short overview video.

App 7.0 Video User Guides

The new Assistance App is intuitive and easy to navigate, but we created a series of short videos to help you and your users get acquainted with the new look and feel. Click below to access video user guides for key functions of the App.   

Help Your Workforce See the Value of the Assistance App

You know that the Assistance App can help your workforce mitigate risks, avoid travel delays, and get critical assistance 24/7. But convincing them to download and use the App can be a challenge. We're here to help. We've developed the following messaging and assets to help you convey the value of the Assistance App to your workforce.         
Workforce Focused Messaging

Click below to access messaging developed especially for your workforce and travellers to help them better understand the value the Assistance App can bring to them. This document is meant as a template for you to copy, customise and send to your travellers.

Reasons to Use the App for Help

Every day, hundreds people use the App for one-touch connection to a live person in their preferred language. Download the wheel below to get an understanding of the issues the Assistance Centers can help your people with.

Create Your Assistance App Promotions

Want to create your own marketing and communications campaigns to promote the assistance App? Click below to download a zip file of logos and App images you can use in your own promotional campaigns.

What People are Saying About the New Assistance App

“Easy access to information for trip preparation and in country support."

– Associate Director, International Safety & Security at an Ivy League University

“I am a savvy traveller and it’s meeting my needs.”

– Global Alliance Director of a Software Company

“Easy to navigate platform with relevant information readily accessible."

– Regional Security Manager at an Engineering Firm

“[The App] provides critical information to make good decisions, provides good guidance."

– Consultant at a Global Pharmaceutical company

“Big improvement in how travellers can register and prepare for their trips. I also think the look and feel of the app will be intuitive to the college-aged students I primarily work with."

– Education Abroad Advisor at an American University

Download the App Now

Plan your travel, stay alerted to incidents unfolding in real time and get assistance when needed, anywhere, anytime. Download the App now.

Information Security Documentation

For questions or to request info-security documentation, please contact your account manager.

Language Options

*This feature may not be available to you depending on your company’s membership package and/or your region.

© 2021 International SOS