Your workforce is the core of your organisation...
Protecting it means protecting the stability and resilience of your organisation both in times of crisis and regular order. And as recent events have proven, even the most unthinkable scenarios can impact your people, your organisation and your world. From natural disasters to political unrest to a global pandemic, protecting your workforce has become an increasingly complex struggle for global organisations.
As a manager, you need the right solutions for every phase of crisis mitigation in order to maintain the resilience of your workforce. International SOS’ Workforce Resilience services allow you to:
- Prepare your people for potential incidents with timely digital learning and training, pre-travel advice and readiness, location risk guides, and cultural tips
- Access customised advice from medical and security experts and proprietary risk information to help you mitigate unforeseen incidents and make the right decisions for your people
- Understand your exposure during a crisis and reach impacted people and with reliable, two-way, location-based communication channels and incident-based notifications
- Provide live, 24/7 assistance for your people when they need it, more matter if they are home, traveling domestically or internationally or abroad as an international assignee
- Access the critical information through both manager and employee interfaces enabled by time-tested, highly-available technology.
Solutions Adapted to Your Workforce
Since no two workforce's are the same, International SOS Workforce Resilience modules are designed to adapted based on your workforce, traveller population and travel destinations.
- Managers: Support your entire workforce with proprietary medical, safety and security advice from world-renowned experts, and have the tools and technology to help you find, communicate and prepare your staff in any situation.
- Domestic Employees: Your Workforce is your most valuable asset. Protect your employees by providing accurate and actionable information from a trusted, non-biased source as they to safely return to work.
- International Assignees: Support your international assignees with a Consistent source of credible information about where they are posted and access to critical mental health services to support their emotional needs while living away from home.
- Travellers (Domestic and International): Equip your travellers with up-to-date, non-biased information to help them understand the nuances of their destination. The ability to call for assistance on any medical or security matter regardless of severity.
The International SOS Difference: World-Renowned Expertise and Fully Integrated Workforce Resilience Solutions to Protect Your Most Important Assets: People
The backbone of our Workforce Resilience services and the true International SOS difference is the hundreds of experienced medical and security professionals who provide timely, custom advice, create proprietary advisory medical and security content, and offer live assistance to you and your workers when needed. Advice and Intelligence features include:
- 24/7 live assistance via phone or chat, anywhere in the world
- Location-specific medical and security alerts to notify your people as an emergent or incident unfolds
- Custom advice services specific to your organisation and situation provided by renounced medical and security experts
Medical and security professionals at International SOS are the core of everything we offer across the broad Workforce Resilience spectrum, from preparation and readiness, to support when an incident occurs:
Preparation and Readiness
Workforce Resilience services also include features that help prepare your people for travel and also how to respond to medical and security threats. Preparation and readiness features include:
- Digital Learning to educate and prepare your people for various medical and security threats
- Travel preparation and readiness assessments to help advise your travelers about when and where it's safe to travel and to keep them in compliance with your travel riles
- Advisories and regional risk guides so your people can understand the ever-changing risks associated with different regions
Incident Management and Support
As recent events have taught us all, we need to prepare for and expect the unexpected. International SOS offers critical incident management and support including:
- Robust manager intelligence to identify, support and communicate with workers who are or may be impacted by an emergency or event
- Deep data integration partnerships with market-leading travel companies to help you find your people when they need you most
- Evacuation support for workers in the field
- Critical incident and emotional support hotlines for in-crisis workers
Intuitive Interfaces for Both the Manager and Workforce Populations
International SOS provides clients with market-leading tools and technology to access Workforce Resilience solutions.
Assistance App
The International SOS Assistance App offers proactive and real-time security and medical information for your people - whether they are at home or traveling.
Portal
The Portal features a modern design and a seamless, intuitive navigation making it easier for your workforce to plan travel, as well as see relevant alerts company-specific information.
ManagerView
An all-in-one, global workforce resilience platform allows managers make informed decisions about their workforce with access to expert analysis and actionable information.
Tracker
Tracker is a manager-facing integrated tracking service. It helps you quickly find and communicate with your mobile workforce, and delivers essential reports to keep managers informed.
Site Monitor
Site Monitor provides comprehensive plans for 40+ health, environmental, security and natural disaster threats.
TravelReady
TravelReady helps you better manage information regarding your travellers’ upcoming trips and increases compliance of your travel policies.
Service Levels to Fit Your Organisation's Needs
International SOS’ services come in three service levels: Support, Support & Prepare and Support, Prepare & Prevent. Click on each service level to learn more.
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