To address organisations' immediate and imminent needs during the COVID-19 pandemic, International SOS has developed a range of solutions to help safeguard the health and safety of your workforce.
Whether you are preparing for or are returning to regular activity, we understand that your key priorities are to:
- Protect your people – having constructive protocols and procedures to efficiently keep your employees safe at the workplace, and to ensure that the resumed working arrangement is safe and conducive for all
- Protect your business – having a well planned, effective operational strategy, so as to swiftly ramp up your activity and prevent against loss of productivity and cost. Ensuring you are able to quickly identify cases and respond accordingly, should the need arise.
- Comply with applicable laws and regulations – ensuring that the procedures you develop and implement abide by the guidelines and standards outlined by local governing authorities and trade organisations
Whether you need resources to support your in-house capabilities or need partial or full assistance on the implementation and delivery of your COVID-19 response strategy, International SOS is here to help you.
COVID-19 TESTING SUPPORT
COVID-19 TESTING, MEDICAL SUPPLIES, AND EQUIPMENT
- Do you have the necessary advice and guidance on COVID-19 testing and country specific requirements and availability?
Governments are imposing different rules to ensure a safe return to work. Additionally, many countries require a negative PCR test certificate upon entry. Are you prepared to adhere to different requirements in different locations?
To support you in complying with local regulations and safeguarding your employees, we can provide you with:
- International SOS healthcare professionals
- Testing kits including Rapid Diagnostic Tests (RDTs)
- Equipment including personal protective equipment (PPE)
- Medical supplies, medication and consumables
ADVISORY AND CONSULTING SERVICES
BUSINESS POLICIES AND PROCEDURES.
- Have you reviewed and evaluated your building readiness and site safety guidelines prior to returning?
- Do you have the appropriate preventative vendor/resources and equipment?
- Do you have the appropriate procedures in place if an employee becomes symptomatic?
- Do you have access to a trusted and trained Medical physician to ask questions and advise on best practices?
International SOS has been advising thousands of organisations to combat the COVID-19 pandemic together. We conduct a clear and holistic assessment to provide action-based advise based on an organisation's individual risk appetite.
Thanks to our global presence, we can also support your organisation in designing a framework which can be implemented in each of your subsidiaries globally.
Our Medical and Security experts are able to support you with:
- understanding the risk environment
- evaluating your business policies and procedures according to this new reality and based on the needs of your different workplaces & employee groups
- developing custom-built plans, processes and protocols on topics like: site cleaning, return to work procedures for employees
- reviewing your plans and procedures to ensure the high quality standard and compliance with local regulations
DIGITAL SOLUTIONS
PANDEMIC RECOVERY AND PLANNING
- Do you have access to the latest information and the appropriate tools to develop ‘back to work’ policies, procedures and playbooks?
Our medical and security experts are constantly monitoring the pandemic and provide real-time updates with the latest information on COVID-19 globally.
Our COVID-19 “playbook” and detailed checklist outlines best practice procedures to get an organisation ready to resume its operations
Our COVID-19 “library” contains over 100 customisable documents to help with return to operations education and communication: FAQs, posters and communication templates, procedures for medical screening, cleaning and hygiene, PPE and case management.
TRAINING
TRAIN YOUR WORKFORCE
- Are your healthcare personnel skilled to manage any empoylee screening or testing you may wish to perform?
It is important to ensure that your people are well-prepared to implement, manage and report on the effectiveness of your return to operations strategy. We can help by providing a variety of training options:
- Training & onboarding of designated healthcare personnel
- Training of staff (online, location-specific risks and mitigation measures)
- Training of decision-makers (Crisis Management Simulation Exercises)
ASSISTANCE
COVID-19 COUNSELLING SUPPORT HOTLINE
- Has your organisation provided mental health support for employees during this period of heightened stress and anxiety?
- How do you know if your international assignees are maintaining good mental health?
Our Critical Incident Support Hotline can be stood up as a short-term counselling line for your entire workforce for up to two months. Existing International SOS clients can activate the service within a matter of days.
The Hotline is answered by a qualified counsellor, with the support of our 24/7 Assistance Centres. The service can also be used as a transition solution if you are considering an International Employee Assistance Programme (IEAP) for your people in the longer term.
PROTECTING YOUR INTERNATIONAL ASSIGNEES.
- How do you make sure your international assignees are safe, well and feel fully supported during this difficult time?
Requests for assistance received by our Assistance Centres globally indicates that there many international assignees who were not able to leave location or have chosen to remain in their assigned location.
Our International Assignee outreach service can provide any medical or security support your people may need at this time. Here's how it works:
- Identify your international assignees you would like us to call
- Our Assistance Centre teams contact those individuals at a time convenient to them
- If a medical, mental health, or security issue is identified on the call, we will create a case as per our routine client case management procedure
- Once all the calls have been completed, we will provide you with a summary report of our findings – numbers of people we were able to reach, outcomes of the outreach, and if they requested any additional support.
- All calls will be conducted with confidentiality upheld. Any individuals who raise cases will receive a feedback survey so we can monitor satisfaction and quality.
INSTANT ACCESS TO GLOBAL QUALITY CARE WITH TELECONSULTATION.
- How do you provide the medical care your employees deserve during this working from home situation?
Our global and certified TeleHealth services platform provides medical information, advice, and referrals around the clock to clients. Through our integrated solution you also have immediate access to our security experts for real-time information and advice.
In addition to immediate reassurance for your employees, our TeleHealth solutions help to reduce costs and save time. Furthermore, your people can avoid the potential exposure to COVID-19 that they might face by visiting a clinic or hospital in-person.
OUR RETURN TO OPERATIONS SOLUTIONS WILL ACCOMPANY YOU DURING THIS CRITICAL PHASE.
Talk to our team today to find out how our Return to Operations can benefit your organisation and support your workforce.
COVID-19 RESOURCE HUB
Access our COVID-19 resource hub below, with materials available to help educate and protect the health and safety of your employees. Resources are also available to assist your business continuity planning.
