HELPING HR PROFESSIONALS
DURING COVID-19
As an HR professional, you have had to make significant changes to your role in response to the Coronavirus pandemic. You now play a key role in crisis response and various stakeholders rely on your communications and expertise. This pandemic has significantly impacted your people and as an HR professional, it is your duty to support them throughout this crisis.
Below you will find resources that have been developed by our HR experts to support you through these unprecedented times :
- Working from home tips and best practices
- Mental health and wellbeing materials
- Coronavirus information and prevention materials
RETURN TO WORK : KEY CONSIDERATIONS
As the pandemic continues globally some countries have started to plan how to end their shutdowns. Others are tightening their measures. As economic activity begins to resume, your organisation should start planning for a return to business. International SOS can assist with your business continuity planning and return to work strategy.
Here is a checklist with considerations needed to structure your return to work timeline.
CARING FOR YOUR GLOBAL WORKFORCE:
PUTTING YOUR PEOPLE FIRST WHEN FACING THE UNEXPECTED
When your global operations are disrupted due to an unexpected event, such as the Coronavirus outbreak or a security incident, your organisation and people are faced with uncertainty.
The implications can be costly to your company, not only in immediate expenses and business disruptions, but also in employee wellbeing and retention.
While insurance may cover medical expenses or unexpected incident costs, it will not cover the time and effort spent on managing the situation.
What if things could be easier?
CARING FOR YOUR EXPATRIATES AND EMPLOYEES ABROAD
We understand that some of your employees and expatriates may be stuck in remote locations. Some may even have returned to their home countries or have chosen to work from more familiar environments throughout this challenging time.
The ability to evacuate or relocate these employees from these locations has become very restricted. But what does this mean for you, an HR professional?
You now have to consider how to:
- Support the medical needs of your international assignees and their families
- Support employee mental health and address their family obligations and concerns
- Support the legal function in assessing the tax and legal implications that may arise with employees being stuck abroad
- Communicate employee information and status updates to stakeholders and crisis teams
Managing these new responsibilities may be unknown to you. International SOS is ready to support you.
HOW DOES UNCERTAINTY IMPACT YOUR ROLE AS AN HR PROFESSIONAL?
Critical global events such as global pandemics, terrorism and natural disasters challenge organisations and their workforce both domestically and abroad.
Although these crises cannot always be predicted it is essential that HR professionals are prepared for these events, so that you are able to anticipate challenges and respond. This will enable business continuity throughout crises thereby protecting your people and organisation.
UNDERSTANDING YOUR NEED
LIKE NO OTHER
Thirty years of experience allows us to understand your challenges. We tailor-make health and security risk management solutions for organisations of all sizes and across sectors. We help you minimise risks and help you look after your employees's safety and wellbeing in a sustainable way.
While insurance is critical in managing the financial impact, it does not prevent incidents from happening or enable you to react quickly and limit the impact on your business and your people. This is why we take a preventative approach to preparing your employees for travel and supporting them while they are away.
ASSESS
Preparing and educating your employees while helping you comply to policy and regulations
ADVISE
Locate mobile employees, keep them informed, and recommend options for further assistance
ASSIST
Supporting your employees, activating response services, and reporting response progress
As our business expanded across 22 countries we found a real need for International SOS’ services. If we did not have this relationship we would feel far more vulnerable. We can’t leave anything to chance and wait for something to go wrong: Education, prevention and preparation have always been really important for us. Our work with International SOS is one proof point that shows our people that we are an organisation that cares and takes their wellbeing seriously.
Head of International HR Operations, MTN Group, South Africa
CASE STUDIES
OUR WAYS OF WORKING
With HR professionals
• We help you enhance your employee value proposition and your Duty of Care provision - your people know their safety and wellbeing is a priority to you.
• We help you avoid unnecessary insurance claims that can drive up the cost of your policy - our preventative advice and 24/7 access to medical and security support means your people can get help for a health issue or address a security concern before it becomes a problem.
• We save you time by linking directly with your business travel insurer taking care of the administration of claims - but ensure you are in control every step of the way by aligning our processes with yours.
With your employees
• We are always there - our doctors, nurses and security specialists are just one phone call away for anything from pre-travel information and routine advice to emergency assistance. In over 90 languages at 26 Assistance Centers worldwide.
• We ensure they are in safe hands - from our in-house experts and our 60+ clinics to thousands of trusted and accredited third-party providers in our network, our job
With your insurer
• We partner with all the major business travel and international private medical insurance companies worldwide and are willing to work with any insurer to support our clients.
• We manage all coverable claims by seamlessly liaising with your insurer, reducing your administrative burden
.
• We can consolidate multiple policies ensuring all employees, regardless of their insurance receive the same quality of assistance.
• We are not bound by the terms and conditions of your policy - we can facilitate services to your employees
Talk to one of our experts, and learn more about how we can help you
better protect your global workforce.
